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Lean IT Foundation

Kursavgift: kr 12 900 | Varighet: 2 dager | PDU=14

Beskrivelse:

The Lean IT Foundation Training is two days. During the training, you will learn the fundamentals of Lean and how to apply Lean in an IT domain. In the training you will practice with exercises to build hands-on skills. The training will introduce you to the softer aspects of Lean IT like change approaches and how to change people’s behavior and attitude. All the exercises are related to ICT, but no technical IT knowledge is required. This course is delivered using an exciting case study designed to further enhance the candidates understanding of Lean IT. Students who have attended this course are prepared to successfully take the associated Lean IT Foundation certification exam which is a requirement for attending any of the further Lean courses available in this track.

At the end of this course, you will be able to:

  • Understand the concepts behind Lean and how Lean can be applied in IT
  • Analyze customer value and translate the voice of the customer to processes
  • Understand Lean concepts as customer value, value streams, flow, pull, perfection
  • Diagnose and improve processes with value stream mapping
  • Problem solving with the Kaizen approach
  • Work with the DMAIC improvement cycle
  • Designate improvement activities that improve process results
  • Understand what behaviors & attitudes are essential within Lean organizations
  • Prepare the student to take the Lean IT Foundation Certification exam

Målgruppe:

Any member of an IT organization.

Forkunnskaper:

There are no pre-requisites for this course, although a basic knowledge of IT concepts will be helpful.

Innhold:

1. INTRODUCTION TO LEAN
  • Introduction
  • The history of Lean
  • The key elements of Lean
  • The concept of Waste, Variability and Inflexibility
  • The five dimensions of Lean IT

2. THE CUSTOMER

  • Customer Value
  • Voice of the Customer
  • Value-add and non-value-add work
  • Critical-to-quality tree
  • Value streams in IT
  • Cost of Poor Quality
3. THE PROCESS
  • The concept of a process
  • SIPOC diagramming
  • Creating a Value Stream Map
  • Analyzing a Value Stream Map
4. PERFORMANCE
  • What is performance?
  • Key Performance Indicators
  • Operational Process Efficiency
  • Skills and Knowledge Matrix
5. ORGANISATION
  • Organizational structure and customer focus
  • Performance Dialogue
  • Visible Management
  • Day Start and Week board
6. PROBLEM SOLVING
  • Structured Problem Solving
  • KAIZEN approach
7. BEHAVIOR & ATTITUDE
  • Lean Leadership & Behavior
  • Organizational Change
  • Change Story

8. EXAM PREPERATION
  • Sample Exam
  • How to prepare for the exam
  • Check Out


Kursmateriale – papirfrie kurs!
Glasspaper har valgt en miljøvennlig profil og gir deltakeren fra og med 2015 online kursdokumentasjon. Tilgang til dokumentasjonen vil bli sendt ut i forkant av kurset. Dette krever at man har med bærbar PC/MAC eller nettbrett på kurset.


Sertifisering:

The exam is not included in the course price listed. Kr. 1750,- + mva is the additional cost. The exam can be ordered together with the course by simply adding a note in the comment field in the registration form.

About the Examination
  • The exam is closed book with fifty (40) multiple choice questions.
  • The pass score is 65% (26 out of 40 questions).
  • The exam lasts 60 minutes.

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    Kontakt oss

    Kursansvarlig

    Trude Dahl Helland

    908 66 561

    Trude.Helland@glasspaper.no


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