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Microsoft Dynamics CRM 2016 Online: Basic (sales, marketing, customer service)

Kursavgift: kr 12 000 | Varighet: 2 dager

Beskrivelse:

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information. This training also introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM

Målgruppe:

This training is intended for sales representatives, administrators, office managers, CEOs, and consultants who want to gain foundational knowledge of the sales capabilities of Microsoft Dynamics CRM 2015 that allow you to track and manage the sales process from potential to close. Additionally, the training is planned for those individuals who want to implement, use, maintain, or support Microsoft Dynamics CRM 2015 in their organization. This training is also intended for customer service representatives, service schedulers, administrators, office managers, CEOs, and consultants who want to gain foundational knowledge of the customer service application functionality.


Forkunnskaper:

  • Some basic experience using Windows applications.
  • General knowledge of Microsoft Office
  • Knowledge of basic sales and marketing roles in a business.
  • Knowledge of basic customer service concepts and practices.



Sertifisering:

This course leads to the Microsoft Exam MB2-713


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