Microsoft Dynamics CRM 2016 Online: Basic (sales, marketing, customer service)
Kursavgift: kr 12 000 | Varighet: 2 dager
This training is intended for sales representatives, administrators, office managers, CEOs, and consultants who want to gain foundational knowledge of the sales capabilities of Microsoft Dynamics CRM 2015 that allow you to track and manage the sales process from potential to close. Additionally, the training is planned for those individuals who want to implement, use, maintain, or support Microsoft Dynamics CRM 2015 in their organization. This training is also intended for customer service representatives, service schedulers, administrators, office managers, CEOs, and consultants who want to gain foundational knowledge of the customer service application functionality.
- Some basic experience using Windows applications.
- General knowledge of Microsoft Office
- Knowledge of basic sales and marketing roles in a business.
- Knowledge of basic customer service concepts and practices.
This course leads to the Microsoft Exam MB2-713