The ITIL® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. It will help aspiring organizations to operate in a similar way to successful digitally-native organizations. The course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The focus of these practices and technologies is on the rapid delivery of products and services to obtain maximum value.
It is aimed at IT and service management practitioners who work in organizations that are becoming more digitally enabled. It will help those who are familiar with traditional IT and service management concepts to discuss ‘digital’ confidently, develop practical competencies, and integrate new concepts, techniques, and technologies into their ways of working.
At the end of this course, participants will be able to:
For taking the ITIL® 4 Specialist: High-Velocity IT course, a candidate must have passed the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.
The ITIL® 4 Specialist: High-Velocity IT “eLearning” course includes the following course components:
Module 1: Course Introduction
Let’s Get to Know Each Other
Course Overview
Course Learning Objectives
Target Audience
Characteristics
ITIL® 4 Certification Scheme
Course Components
Course Agenda
Module-End Exercises
Exam Details
Module 2: Introduction to High-Velocity IT
High-Velocity IT
Digital Technology
Digital Organizations
Digital Transformation
Module 3: High-Velocity IT Approaches
Relevance of High-Velocity IT Approaches
High-Velocity IT Approaches in Detail
Module 4: High-Velocity IT Operating Models
Introduction
ITIL Perspective
High-Velocity IT Aspects
High-Velocity IT Applications
Module 5: ITIL Building Blocks for High-Velocity IT
Digital Product Lifecycle
Service Value Streams
Four Dimensions of Service Management
ITIL Management Practices
Case Study: Axle Car Hire
Module 6: High-Velocity IT Culture
Key Behavior Patterns
ITIL Guiding Principles
Module 7: Supporting Models and Concepts for Purpose
Ethics
Design Thinking
Module 8: Supporting Models and Concepts for People
Reconstructing for Service Agility
Safety Culture
Stress Prevention
Module 9: Supporting Models and Concepts for Progress
Working in Complex Environments
Lean Culture
ITIL Continual Improvement Model
Module 10: High-Velocity IT Objectives and Techniques
High-Velocity IT Objectives
High-Velocity IT Techniques
Module 11: Techniques for Valuable Investments
Prioritization Techniques
Minimum Viable Products and Services
Product/Service Ownership
A/B Testing
Module 12: Techniques for Fast Developments
Basic Concepts Related to Fast Development
Infrastructure as Code
Reviews
Continual Business Analysis
Continuous Integration / Continuous Delivery (CI/CD)
Continuous Testing
Kanban
Case Study: Axle Car Hire
Module 13: Techniques for Resilient Operations
Introduction to Resilient Operations
Technical Debt
Chaos Engineering
Definition of Done
Version Control
Algorithmic IT Operations
ChatOps
Site Reliability Engineering (SRE)
Module 14: Techniques for Co-created Value
Basic Concepts of Co-created Value
Service Experience
Module 15: Techniques for Assured Conformance
DevOps Audit Defense Toolkit
DevSecOps
Peer Review
Case Study: Axle Car Hire (Optional)
