ITIL® 4 Leader - Digital and IT Strategy - e-læring

This course will focus on the alignment of digital business strategy with IT strategy. The course also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding. The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

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Improve your digital leadership skills to align digital strategies with broader business objectives, discover how to navigate VUCA environments and effectively respond to disruptions.

Audience:

The target audience for ITIL 4 Digital and IT Strategy includes, but are not limited to, the following:
  • IT and business directors, heads of department, aspiring C-Suite professionals and other senior business leaders across the organization.
ITIL 4 Digital and IT Strategy will help strategy and digital transformation consultants (internal and external) demonstrate how IT strategy differs from digital strategy, provide guidance for integrating digital and IT strategies and promote the importance of a successful digital strategy on business success.

Learning Objectives:

The ITIL ® 4 Digital and IT Strategy e-learning course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy:
  1. Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
  2. Understand how to leverage digital strategy to react to digital disruption
  3. Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
  4. Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
  5. Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
  6. Understand the risks and opportunities of Digital and IT Strategy
  7. Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
  8. Understand how to implement a Digital and IT Strategy

Prerequisites:

Required: ITIL® 4 Foundation Certificate

Course Materials:

The ITIL® 4 Leader - Digital and IT Strategy “eLearning” course includes the following course components: 
eLearning Modules:

  • Official eBook
  • Exam voucher
  • Learning Resource Kit
  • Interactive eLearning
  • Auto-marked sample papers
  • Free exam re-take
  • Official Mock Exam

What will you learn?

Crafting a Digital Vision and Strategy
Develop the skills to assess internal and external factors when crafting a digital vision and cross-organisational strategy. Gain a deeper understanding of the evolving landscape of modern service economies and why organisations need to adapt their strategies to stay competitive.
 
Assessing Digital Strategy
Explore the impact and importance of a successful digital strategy on overall business success. Learn how digital strategy affects the various aspects of the business and how it can drive innovation and growth.
 
Operationalising Strategy
Discover how digital and IT strategies integrate into the ITIL 4 service value system and align with guiding principles. Learn to implement strategies effectively across the service value chain and leverage ITIL 4 practices for strategic success.
 
Responding to Digital Disruption
Gain insight into how to strategically position organisations against digital disruptors to remain relevant in the market. Learn to assess digital readiness, leverage technology to enhance operational performance and increase customer satisfaction.
 
Strategic Risk Management in VUCA Environments
Acquire the skills needed to identify, evaluate, and manage risks and opportunities inherent in operating in volatile, uncertain, complex, and ambiguous (VUCA) environments. Understand the nuances of managing risks in a digital business model and develop strategies to mitigate potential threats.
 
Evolving Service Delivery Models
Explore innovative approaches to service delivery in the digital era. Learn to adapt service delivery models to meet customers' evolving needs and leverage digital technologies to enhance efficiency and effectiveness.
 
Driving Organisational Change
Master the art of driving organisational change through digital and IT strategies. Learn how to align organisational culture, processes and structures with digital transformation initiatives to foster innovation and agility.
 
Optimising Customer Experience
Discover techniques for optimising the customer experience through digital and IT strategies. Learn to leverage technology and data insights to personalise customer interactions, streamline processes and deliver exceptional services.
 
Cultivating Digital Leadership
Develop leadership skills that are tailored to the digital landscape. Learn how to inspire teams, foster collaboration and navigate complex digital challenges to drive organisational success in the digital age.