Brendan Martin has been teaching ITIL® courses for 17 years, and along those years he´s been asked many different questions regarding specialised topics within ITIL. He´s eager to finally share some good news with you all – NOW they´re finally here!
This autumn Glasspaper will be delivering specialist courses for different specialised topics. All courses are to be delivered in a one-day training, with each specialisation ending with a certification.
Service Desk – there is now a separate book, course and certification for those who want to emerge themselves in building up a Service Desk aligned to ITIL 4.
Incident Management – a whole day focused on Incident Management built on the best practice tips within ITIL 4.
Change Enablement – put together a Change Enablement practice based on ITIL 4 that actually works in your organization.
Alongside there are also included courses on Request Fulfilment and Event Management. You can either book the courses one-by-one or take advantage of a bundle offer.
All of our instructors are now super ready to deliver these courses to you, after undergoing intensive training and having passed their certifications. They hope to see you there in the classroom for these courses in the near future.
This article is based on the following video of our instructor Brendan Martin:
