ITIL® 4 Strategist: Direct, Plan and Improve - eLearning

The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, examples, and the case study included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.

The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module that will be a key component of both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.

Audience:

The ITIL® 4 Strategist: Direct, Plan and Improve course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL® 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a DevOps team

Learning Objectives:

At the end of this course, participants will be able to:

  • Understand the key concepts of direction, planning, improvement.
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system.
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement.
  • Understand and know how to direct, plan, and improve value streams and practices.

Prerequisites:

Required: ITIL® 4 Foundation Certificate

Course Materials:

The ITIL® 4 Strategist: Direct, Plan and Improve “eLearning” course includes the following course components:
eLearning Modules:

  • Official eBook
  • Exam voucher
  • Learning Resource Kit
  • Interactive eLearning
  • Auto-marked sample papers
  • Free exam re-take
  • Official Mock Exam

What will you learn?

Service Design and Development
Learn how to design and develop services that meet customer needs and fulfill business objectives. Acquire the skills needed to define requirements, design components and ensure service quality.
skill-icon

Service Delivery
Understand the processes and activities involved in delivering high-quality IT services, including service transition and operation.
skill-icon

Service Support
Gain expertise in the support functions and practices required to maintain and manage IT services effectively.
skill-icon

Service Performance Metrics
Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.
skill-icon

Service Automation and Technology
Discover the role of automation and technology in service creation, delivery and support.
skill-icon

Culture and Collaboration
Learn how to foster a service-oriented culture within your organisation and promote collaboration between teams and departments to deliver successful projects.
skill-icon

Continuous Improvement
Continuous improvement is the ITIL framework's main area of focus. Discover how to leverage data and feedback to improve services, processes and practices.
skill-icon

Customer and User Experience
Align services with customer expectations to deliver exceptional customer experiences and address needs promptly and efficiently.
skill-icon

ITIL 4 Principles
Apply ITIL 4's guiding principles ("Focus on Value", "Start Where You Are", and "Optimise and Automate") to boost efficiency.

   ORDER  E-LEARNING