The High Velocity IT Specialist Certification is relevant to everyone working in Agile and DevOps Teams focusing on the rapid delivery of IT solutions. If your organization has moved beyond Agile and Scrum, and is applying Lean principles and a DevOps way of working, this is the training program relevant for you.
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This course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products & services to obtain maximum value.
The ITIL® 4 Specialist: High Velocity IT course is aimed at IT and service management practitioners who work in organizations that are becoming more digitally enabled. Its target audience includes but is not limited to:
Required: ITIL® 4 Foundation Certificate
The ITIL® 4 Specialist: High Velocity IT “eLearning” course includes the following course components:
eLearning Modules:
Digital Transformation Strategies
Different strategies and approaches for transforming traditional IT operations into a more digitally-focused and agile environment.
Agile and DevOps Principles
Understand how Agile and DevOps practices can be applied to IT service management to accelerate service delivery, improve collaboration, and enhance efficiency.
Lean and Continuous Improvement
How lean principles can be applied to eliminate waste and streamline processes within IT operations. Explore the concept of continuous improvement to drive ongoing enhancements.
Automation
Gain insights into the role of automation as well as AI and ML in modern IT operations, including how to leverage these technologies for efficiency and innovation.
Digital Product Management
Understand the concepts of digital product management and how to design, develop, and manage digital products and services that meet customer needs and deliver value.
Service Resilience
Understand how to ensure the resilience and security of digital services in a high-velocity environment, including strategies for addressing security threats and vulnerabilities.
Service Performance Metrics
Explore the measurement and reporting of key performance indicators (KPIs) and metrics to assess the performance and effectiveness of digital services.
Customer-Centric Approaches
Learn about the importance of having a customer-centric mindset and focus on delivering services that are aligned with customer expectations to create a positive experience.
Culture
Recognise the significance of culture when transitioning to high-velocity IT including strategies for fostering a culture of innovation, collaboration, and agility.
