ITIL (Information Technology Infrastructure Library) is a structured framework for quality assurance of delivery, operation and support within the IT sector. ITIL goes into the organizational structure, and the professional skills of an IT organization, by presenting a detailed set of management procedures that an organization can use to manage its IT operations. These procedures are vendor independent and are relevant to all aspects of an IT infrastructure.
Since the mid-1990s, ITIL has been a worldwide de facto standard for IT Service Management.
