ITIL® 4 Practitioner: Continual Improvement

The purpose of this practice is to align the organisation’s services with changing business needs through the ongoing improvement of products, services, practices or any element involved in the management of products and services.

«The purpose of the continual improvement practice is to align the organization’s practices and services with changing business needs through the ongoing improvement of products, services, practices, or any element involved in the management of products and services. »

The ITIL 4 Practitioner: Continual Improvement practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Continual Improvement practice in their everyday work. 

This course will help you to:

Adapt to changing business needs and circumstances, and maintain and increase the value generated by their service value system (SVS)
Enhance product and service quality, reliability and responsiveness
Improve their overall capabilities to deliver and manage services efficiently
Develop an organisational culture of engagement, empowerment and innovation
Measure, assess and develop the Continual Improvement practice capability in their organisation by using the ITIL Maturity Model.

Audience:

Everyone having an ITIL certification

Prerequisite:

For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.

Course material:

Official course material will be delivered digital and consist of:

Course material
ITIL Practice guide for Continual Improvement

Content
Certification

Understand the key concepts of the practice
Understand the processes of the practice
Understand the roles and competences of the practice
Understand how information and technology support and enable the practice
Understand the role of partners and suppliers in the practice
Understand how the ITIL capability model can
be used to develop the practice
Understand how the ITIL guiding principles
support the practice.

How to take the exam:

20 questions
Multiple choice
13 out of 20 marks required to pass (65%)
30 minutes
Closed book.

You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.

Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.

ONLINE PROCTORING GUIDELINES

The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.

Requirements: