We recommend that all employees gain a basic and common understanding of using Microsoft 365, but not everyone can, and should not, understand and use everything.
However, we believe that companies and organizations are missing out if no one has the skills to take advantage of the opportunities that MS365 provides. And this competence should not only lie with IT. Those who know work processes and challenges are in the best position to make the right choices and adaptations. This applies, of course, to specialized tools such as Power BI, Excel and MS Project, but also to Teams and SharePoint online.
An investment in MS365 expertise can make your organization and employees more productive and satisfied, and that by leveraging opportunities in tools you already pay a license for.
We also have very good experiences with super users within MS365 and have written a few words about it here; Invest in superusers
