ITIL® 4 Practitioner: Change Enablement

This module helps to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorizing changes to proceed, and managing the change schedule.

«The purpose of the change enablement practice is to maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule. »

The ITIL 4 Practitioner: Change Enablement is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Change Enablement practice in their everyday work. 

This course will help you to:

Ensure that changes and their components are realised in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs
Minimise the negative impacts of change
Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope
Be adaptive to meet the needs of various approaches to change development
Measure, assess and develop the Change Enablement practice capability in your organisation by using the ITIL Maturity Model.

Audience:

Everyone having an ITIL certification
Change Manager

Prerequisite:

For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.

Course material:

Official course material will be delivered digital and consist of:

Course material
ITIL Practice guide for Change Enablement

Content
Certification

Understand the key concepts of the practice
Understand the processes of the practice
Understand the roles and competences of the practice
Understand how information and technology support and enable the practice
Understand the role of partners and suppliers in the practice
Understand how the ITIL capability model can
be used to develop the practice
Understand how the ITIL guiding principles
support the practice.

How to take the exam:

20 questions
Multiple choice
13 out of 20 marks required to pass (65%)
30 minutes
Closed book.

You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.

Get the step-by-Step Guidelines on how to take an Online Proctored Exam on your computer.

ONLINE PROCTORING GUIDELINES

The trainer will also guide you through the procedures on how to book and prepare for the exam during the course.

Requirements: