ITIL® 4 Strategist - Direct, Plan and Improve
The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. The course provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. With the help of ITIL® 4 concepts and terminology, activities, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® Strategist: Direct, Plan, and Improve certification exam.
Målgruppe:
The ITIL® 4 Strategist: Direct, Plan and Improve course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL® 4. This course and the related certification can be beneficial for the following roles:
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- IT Developers
- Service Providers
- System Integrators
- Anyone working in a Devops team
Forkunnskaper:
ITIL 4 Foundation is as a prerequisite.
Course material:
All course material will be delivered digital and consist of:
- Course material with slide sett
- Official ITIL DPI manual
- PodCast which sums up the highlights per day
How to take the exam:
Regular classroom courses:
Paperbased exam at the end of the last course day
Virtual courses:
You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.
The trainer will also guide you through the procedures on how to book and prepare for the exam during the course
For both alternatives:
If you fail on your first attempt you receive a free online retake voucher. This can only be conducted online.
Agenda:
Module 1: Course Introduction
- Let’s Get to Know Each Other
- Course Overview
- ITIL® 4Certification Scheme
- Course Learning Objectives
- Course Components
- Course Agenda
- Module-End Exercises
- Exam Details
Module 2: Core Concepts of DPI
- Key Terms Covered in the Module
- Module Learning Objectives
- Basics of Direction
- Basics of Planning
- Basics of Improvement
- Other Core Elements
Module 3: DPI through Service Value Chain and Guiding Principles
- Key Terms Covered in the Module
- Module Learning Objectives
- DPI of the SVS
- DPI of Guiding Principles
Module 4: Role of Direction in Strategy Management
- Key Terms Covered in the Module
- Introducing Startegy Management
- Developing Effective Strategies
Module 5: Implementation of Strategies
- Key Terms Covered in the Module
- Module Learning Objectives
- Managing Risks
- Making Decisions through Portfolio Management
- Directing via Governance, Risk, and Compliance (GRC)
odule 6: Introduction to Assessment and Planning
- Key Terms Covered in the Module
- Module Learning Objectives
- Core Concepts of Assessment
- Conducting Effective Assessments
- Core Concepts of Planning
Module 7: Assessment and Planning through VSM
- Key Terms Covered in the Module
- Module Learning Objectives
- Introducing VSM
- Developing Value Stream Maps
- Knowing More About VSM
Module 8: Measurement, Reporting, and Continual Improvement
- Key Terms Covered in the Module
- Module Learning Objectives
- Measurement and Reporting
- Alignment of Measurements and Metrics
- Success Factors and Key Performance Indicators
- Continual Improvement
Module 9: Measurements and Continual Improvement through DImensions and SVS
- Key Terms Covered in the Module
- Module Learning Objectives
- Measurements for the Four Dimensions
- Continual Improvement of the Service Value Chain and Practices
Module 10: OCM Principles and Methods
- Key Terms Covered in the Module
- Module Learning Objectives
- Basics of OCM
- OCM throughout DPI and Service Value Chain
- Resistance and Reinforcement
Module 11: Communication Principles and Methods
- Key Terms Covered in the Module
- Module Learning Objectives
- Basics of Effective Communication
- Communication with Stakeholders
Module 12: SVS Development Using Four Dimensions
- Key Terms Covered in the Module
- Module Learning Objectives
- Organizations and People in the SVS
- Partners and Suppliers in the SVS
- Value Streams and Processes in the SVS
- Information and Technology in the SVS
Exam
About the exam:
- Format: Closed book
- Duration: 90 minutes (candidates taking exam in a language that is not their native, may be awarded 25% extra time)
- Numbers of questions:40, simple multiple choice (1 mark per question)
- Pass Grade: 70% (28 marks out of 40)
Exam Prerequisites
- Participants have to hold the ITIL® 4 Foundation certification in order to take ITIL® 4 Strategist: Direct, Plan and Improve exam.
- It is recommended that the participant has completed the ITIL® 4 Strategist: Direct, Plan and Improve training.
